[Word By
Word]

[AOL: Agent
of Satan]




i have a new enemy. I'm one of those cheeky Christian girls who thinks it's okay with Jesus if you have enemies as long as they are worthy enemies -- like the entire Republican party, which has been my constant-companion-enemy for most of my life. It's not that Jesus wasn't serious about his insistence that I love everybody, because I know he was and is. It's that his promise is that he loves me just as much when I'm being horrible and self-righteous as he does when I'm being tender and giving. I don't understand how this can be, but I do know it to be true. In other words, I don't think he is smiting his forehead this very moment, crying, "OY VEY" or jabbering away in frustration like a Yiddish Ricky Ricardo. I think he just rolls his eyes.

I also think he has an amazing sense of humor, because knowing as he does that I consider the GOP to be a scourge and an abomination, tomorrow morning I have an insurance adjuster coming to look at my funky pipes, and his name is Richard Nixon. This is God's own truth. He goes by Rick. When I returned his call the other day, I said rather sheepishly to the woman who answered the phone, "I must have made a mistake -- I wrote down this adjuster's name as Richard Nixon HA HA HA HA;" and there was a terrible, mirthless little silence and then she said, very nicely, "That's his name. He goes by Rick."

He was very nice on the phone, but it made me profoundly anxious just the same. I began to wonder if Rosemary Woods is still alive, and if so, whether or not she has been hired recently by the company that insures my house. Anyway, neither of them is my new enemy. (Yet.) My new enemy is AOL.

God, I hate AOL. AOL is the bane of my existence. It came already installed on the computer I bought last year, and someone talked me into signing on with them so I could get e-mail. But right away, it started driving me crazy, because it took forever to sign on and get the artwork to stop arriving. Even when I'd get on a little roll and sign on successfully, a window would open and more artwork would start flooding on. RECEIVING ITEM 1 of 2, it would announce. And I'd sit there trying to be patient, maybe drumming my fingers just a tiny bit, maybe I have the tiniest tiniest problem with control, HARDLY WORTH MENTIONING; and then page 2 of 2 would flood slowly on, a little like those old nudie pens where the woman's bikini floods off and on. And I'd think I was about to hear the little valet trapped inside my computer, whom I call Phil, announce, "Welcome! You have mail." Or even just "Welcome!" which is okay even though I always imagine Phil feeling badly about the lack of mail; and maybe having a little co-dependent slip.

Furthermore, there wasn't even a way to get on the Web with the system that came with the computer. I could send and receive e-mail, and check the main news stories every day. But I'd click on the news icon, feeling very cocky -- like me and Bill Gates, just clicking away on our little icons -- but then another artwork window would open, and more artwork would begin flooding in. RECEIVING ITEM 1 of 2, it would announce as the little bar graph began darkening, and I have to say, it would download at a snail's pace. You'd want to tear your hair out, if only you had more to spare. It was always slower than fucking shit. (Aren't I allowed to say that on the Internet now? Because that is the only phrase that I can come up with to describe how incredibly slowly things happen on AOL. It's my impression that a recent court ruling made it legal for me to spew, even obscenely, even with such hostility that it may finally drive old uncle Jesus to drink himself to sleep tonight.)

Anyway: This endless process was all just to receive mail, or to check out the latest news. So I've never been on the Net: I have never seen my own column in Salon. I actually have no reason to believe that they're actually running them, or running them exactly as I e-mail them in. Maybe they're adding a heavy Scientology slant, I don't know. I have no way of checking.

So partly because I want to see Salon, and mostly see my own tiny princess name online, I called the AOL technical support line. I only had to wait 20 minutes or so to talk to an actual human voice, which is not bad. I've called them before with little e-mail issues, and been kept waiting for entire seasons. But to tell you the truth, I call them all the time anytime -- it's either them or the escort service. Anyway, a very nice man finally comes on, and I tell him all my problems, both about trying to get on the Internet and about my personal life; and he's very sympathetic, especially when I say that AOL has made my life a living hell and it makes me think about killing myself all the time. He's a good listener; he wants to help me. He laughs at my jokes. We talk for awhile. I think we might marry. And then he promises that he will immediately send me free software that will upgrade my entire AOL system and I will be able to surf the Web with the best of them.

So one day, a MONTH later, the software arrives in the mail. Now, I am not stupid: I know it will be hard for me to install by myself and that if I call the technical support line, I probably won't get my new fiance anyway, so what's the point? So I call my Uncle Millard instead, who is my son's godfather and also is totally computer literate. And after I remind him that I ruined my figure giving birth to his godson, he agrees to come down and install the new software.

My Uncle Millard tries for three hours to get the software installed. Believe me, this man is brilliant when it comes to computers, not to mention a saint among men. And he finally gets the AOL Web browser to work. After he leaves, Sam and I go downstairs, sit down eagerly in front of the computer and sign on. We click on Main Menu, and of course the nudie pen artwork starts flooding in, and it floods and it floods and new windows keep opening and more artwork floods on and it floods away like Old Man River. We sit there stunned for 10 minutes while artwork keeps flooding in. Sam sits on my lap watching patiently for the longest time, while I fantasize about getting on the Internet; seeing my name in lights, or bytes, or whatever it is you call the computer screen.

"Look, Mom," my good little boy suddenly cries out. "We're on!" And it's true! The artwork has stopped scrolling! It's a miracle! Thank you, Lord! We're sorry about those things we said about Republicans! We look at each other with our mouths slightly open in joyful surprise, and he wants to go to the Kid's Area of the Main Menu. But since I outweigh him by l00 pounds, I say, "No, no, honey, let me just go to Internet Connection for a SECOND." And he looks at me like, Yeah, right; like he was born yesterday. Breathlessly, I click on Internet Connection. And guess what? More goddamn fucking artwork starts scrolling on -- Sam actually cries out in anguish. Each window that closes is followed by another one that pops up.

Finally Sam just gives up; he knows when he's lost, and he snuggles in my lap, lulled by the artwork bar graphs filling up one by one, like ticks. What keeps me going is that in one moment, it's going to stop, and I will be able to type in the words "Salon Magazine" and see my column on the computer. And finally, this looks like it's about to become reality, and a little slot opens where you are clearly supposed to type in the topic you want the search engine to go searching for, and I put my finger on the S for Salon, and -- I swear to God -- another window opens. And it says, "A connection could not be completed to www.proxy.aol.com. The server may be busy or there may be a network outage."

It took us half an hour to get to this window that said that it was all hopeless and that we could never be on the Internet. God almighty: AOL is such an amazing waste of time; it's so fucking stupid, and yet at the same time, it's so pleased with itself. It's like having Dan Quayle sit on your desk acting superior, trying to remember how to spell "welfare cheats" for his next speech to the Rotarians. What a waste it is to lose one's mind.

And the long and the short of it is that now, after this column runs, I probably won't even be able to get e-mail at AOL. Someone from AOL is going to read this article and then show up tomorrow morning, right after Richard Nixon leaves, and remove AOL from my computer. I don't know: Maybe my valet Phil is in the corporate office right now, begging them to give me another chance. Hey, Phil, babe, go get em -- you're my only hope.


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